Unmatched Customer Service

At True Rx, transforming the PBM model means more than saving money for employers and members. The True Rx model also embodies a level of customer service that is unmatched in our industry. True Rx clients benefit from a service philosophy that always puts the needs and interests of employers and members first. Here are some of the ways we do this:

Easy Transition

When employers make the switch from their current PBM to True Rx, they enjoy an easy, hassle-free transition that is facilitated accurately and on time.

"The conversion from our prior PBM was seamless and took very little effort on our part."

Lisa Matheis
Vice President/Human Resources
German American Bancorp

You Know Who to Call

Because each employer has an assigned account manager, our clients know their True Rx contact personally – and they always know who to call with questions or concerns.

First-Hand Pharmacist Consultant Services

True Rx is owned and operated by pharmacists who spent a number of years working in retail pharmacies before teaming up to create a customer-centered, cost-cutting PBM.

Because True Rx is an independent, privately-owned PBM, our clients benefit from easy access to our owner-pharmacists whenever the need arises.

In addition, a True Rx pharmacist sits down with employers each year to review their PBM programs and pinpoint any adjustments needed to keep their program as effective and cost-efficient as possible.

"The performance meetings have helped us find ways to tweak an Rx program that is already running at full steam. Having a pharmacist across the table at reviews takes the process to another service level."

George K. Grace
Executive VP & CFO
Leed Selling Tools Corp.

Knowledgeable Service Staff

The True Rx Member Services Line is staffed by a highly trained customer service representative who has the knowledge to answer member questions and help resolve issues, when needed.

24/7 Pharmacy Help Desk

Timely resolution of any issue at the pharmacy level is offered round-the-clock at our 24/7 Pharmacy Help Desk.

"If a problem arises, True Rx works quickly to resolve it, keeping both the employee's and employer's best interest in mind."

Karen S. Weyer
Human Resource Manager
Jofco